Privacy Policy

Introduction

Ovlo Systems ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications, including the Ovlo Manage mobile app, and related services (collectively, the "Services").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Use our mobile applications
• Contact us for support
• Participate in surveys or feedback

This information may include:

• Name and contact information (email address, phone number)
• Account credentials
• Profile information
• Communication preferences

Usage Information

We automatically collect certain information about your use of our Services, including:

• Device information (device type, operating system, unique device identifiers)
• App usage data (features used, time spent in app, crash reports)
• Location data (when you grant permission)
• Network information (IP address, connection type)

Parking and Vehicle Data

Our Services may collect and process:

• License plate information (for parking enforcement and access control)
• Parking session data (entry/exit times, payment information)
• Vehicle images (captured by our camera systems for LPR processing)
• Location data related to parking events

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Services
• Process parking payments and manage parking sessions
• Enable license plate recognition and access control
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Improve our Services and develop new features
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our Services (e.g., payment processors, cloud hosting providers)
• Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction
• Consent: We may share information with your explicit consent

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data centers and infrastructure
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Mobile App Permissions

Our mobile applications may request certain permissions to function properly:

• Location: Used to find nearby parking lots and provide location-based services
• Camera: Used to scan QR codes for parking payments
• Notifications: Used to send parking reminders and payment confirmations
• Storage: Used to cache app data for offline functionality

You can manage these permissions through your device settings. Note that disabling certain permissions may limit the functionality of our Services.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account information is retained while your account is active
• Parking transaction data is retained for billing and compliance purposes
• License plate data is retained as needed for enforcement and access control
• Analytics data is typically retained for up to 2 years

Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have the information removed.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: